---
title: Point Solutions Don’t Fix Fragmentation. Platforms Do.
description: Acquire with Care Map retrieves an average of 63 new clinically relevant records on over 92% of patients
image: https://www.credohealth.com/hubfs/Product%20Marketing%20Graphics/Credo-25-Chart-ProductValidation-Acquire-v2.png
---
December 2, 2025
# Point Solutions Don’t Fix Fragmentation. Platforms Do.
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Over the last two years, healthcare has seen an explosion of AI point solutions: summarizers, coders, scribes, copilots. Very impressive. But without a platform that unifies the data and puts it into the clinical workflow, point solutions multiply silos—they don’t solve them.
At Credo, we have a simple thesis: AI without complete, cleaned, comprehensive data creates confident mistakes.
The inverse is also true: AI grounded in longitudinal, well-sourced, and cited data, delivered in the EHR, can create meaningful value for physicians and their patients. That’s what we’ve built.
---
Our health record acquisition agent, Acquire, started as a quest to help physicians get access to clinically relevant records quickly. Most EHRs have access to records tied to in-network claims.
Claims typically have a 3- to 6-month lag, and patients often leak out-of-network—especially if they’ve ever changed their health insurance plan.
As a result, doctors typically do not have the data they need. If a patient references anything during intake or a visit, a manual chase ensues across email, fax, and phone calls in a mad dash to find records relevant to patient care.
To overcome this challenge, we wanted to build software that could find everywhere a patient actually received care and then pull those records into the EHR as quickly as possible.
- **Acquire** connects to national HINs (Carequality, CommonWell, eHealth Exchange) and regional HIEs (e.g., Healthix) on the TEFCA standards to pull available clinical records.
- **Care Map** refines Acquire’s acquisition process by mapping all locations where care occurred, comparing them to records on hand, and prioritizing digital and manual chases for clinically relevant missing records.
- **Acquire** then initiates last-mile retrieval built for messy reality: agentic workflows (phone, portals, fax) to secure high-value records that don’t return digitally from HINs and HIEs.
This combination delivers a 30–50% increase in record retrieval, turning fragmented records into complete, source-cited histories that are accurate within days, not months, at a fraction of today’s costs.
We’ve solved what was previously impossible, making complete retrieval fast and seamless for physicians, ACOs, MSOs, and payers.
## **.png?width=503&height=356&name=Credo-25-Chart-ProductValidation-Inspect%20(1).png)What Does Care Map Enable?**
**Care Map isn’t the finish line;** it’s the foundation.
With complete histories, we can increase the fidelity of Inspect, Credo’s AI Agent for prospective and retrospective HCC suspecting. With access to better data (e.g. more recent data and more complete), Inspect can reduce false positives, shorten the retro tail, and surface evidence-backed suspects quickly.
Care Map also enables better physician engagement at the point of care. Through Credo’s suite of AI copilots, we make clinically relevant data easier to review, summarize and act on during pre-visit prep, during the visit and in after visit summaries and follow-up.
## **Why Now**
Roughly 70 million Americans are in value-based arrangements. Incomplete data isn’t a nuisance; it’s a liability for patients, clinicians, and plans. Another dozen AI point tools won’t fix that. A platform that acquires, assembles, and operationalizes complete, verifiable, cited patient histories will.
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