---
title: "Behind the Build: How Clinical Feedback Shapes Chart w/GPT"
description: Go inside Credo Health's development process. See how primary care physicians, cardiologists, and specialists shape Chart w/GPT features and roadmap.
image: https://www.credohealth.com/hubfs/Videos/Chart%20wGPT%20Video%20Image-1.png
---
December 8, 2025
# Behind the Build: How Clinical Feedback Shapes Chart w/GPT
Share on X
Share on LinkedIn
Share on Facebook
*An ongoing series on building better clinical AI—one specialty at a time*
**Behind the Curtain**
At Credo Health, we don't build clinical tools in a black box. **Chart w/GPT** is designed to solve real workflow problems for real physicians and staff. That means the only way to get it right is to build it with you, not just for you.
Whether you're waiting to go live or already using Chart w/GPT in your practice, we aim to email you regular email updates with insights into our development process, as well as opportunities for you to weigh-in.
Throughout the rest of 2025 and into 2026, you'll see how feedback from primary care physicians and specialists directly shapes what we build, what we prioritize, and how we measure success.
**Building in Public**
We refuse to develop Chart w/GPT in a vacuum. We want as much transparency as possible, which means showing you the conversations we’re having, the gaps we're addressing, and the design decisions we're making before they hit your workflow. **And, we want to invite you to be a part of that process.**
By sharing our development process openly, we:
- Give you visibility into how **Chart w/GPT** evolves based on clinical reality
- Demonstrate our commitment to specialty-specific workflows, not one-size-fits-all AI
- Show the thought process behind product decisions—and invite your input
- Prove that your time in feedback sessions shapes what ships next
As often as we can, we will publish new posts that take you behind the scenes of how we're building Chart w/GPT. Each post will focus on a new area of development using your feedback.
**Upcoming Updates from Three Specialty Deep-Dives:**
### ***Update 1: Field Notes from Primary Care & ACO Value-Based Care***
Look for this update from primary care teams. These teams operate in a world of quality metrics, risk stratification, and first-visit prep for patients with incomplete records. This post will break down what we’re learning about primary care workflows and the ways we want to structure prompts and outputs for every day users of the tool.
You'll see the specific features that are live or shipping next, including the **New-Patient Snapshot**, which assembles medications, preventive status, utilization headlines, and stability indicators in one click.
### ***Post 2: What Cardiologists Taught Us About Trust and Speed***
We’re working through feedback from cardiologists. The TLDR so far is that a generic chatbot is not the answer. They need a reader and translator they can audit. There is some interesting and candid feedback from cardiology practices about pre-visit prep, the "must-finds" that anchor every decision (recent echo, cath reports, EKG, key labs), and why citations aren't optional.
### ***Post 3: Cross-Specialty Themes and What We're Building Next***
In speaking with hospitalists, pediatricians, and neurologists we started to see patterns and themes we could synthesize across specialties. Pre-visit prep for new patients is a real time sink, especially when you’re chasing charts.
We’ll talk about **Care Map**— an upgrade to Acquire, our AI chart retrieval agent. Care Map doesn't work off of claims data, which can lag several months and are often incomplete. It uses AI to find every place a patient has received care, compare that to the record you have and - if there is a gap - pull from national and regional HIEs, and initiate manual chases for records that are not available digitally.
**Beyond the Blog: How to Get Involved**
As we expand throughout 2025 and into 2026, we'll provide ways for you to engage with our development process:
- **Live webinars** with our product team to discuss what we're building and why
- **Ask Me Anything session**s, where you can bring your most challenging questions directly to our developers
- **Beta testing opportunities** to try new features before they go live and shape the final experience
**Who This Series Is For**
This series is designed for:
- Practices queued for Chart w/GPT activation who want to understand what they're getting and how it's being refined
- Current Chart w/GPT users who want visibility into what's improving and what feedback we're acting on
- Enterprise and practice leadership evaluating clinical AI tools and looking for transparency about how products evolve
- Clinicians who participated in feedback sessions and want to see their input reflected in the roadmap
**Join the Conversation**
We're releasing new content as often as possible, and would love your feedback along the way, whether you're waiting to go live, actively using Chart w/GPT, or evaluating the platform for your organization. Your perspective matters.
See something we got right? Tell us. Spot a gap we missed? Even better. Drop a comment on any post, reach out to your account representative, or connect directly with our product team.
Love what you see? Tell us! Could we do better? Please let us know. You can leave comments on any post, contact your account representative, or reach out directly to our product team.
**What's Next**
Look for our next post, "Chart w/GPT: Field Notes for Primary Care & ACO VBC," after the holiday. We'll send updates to your inbox as new posts and events are published so that you won't miss a thing.
Ready to see how we build? Let's go.
---
[Back to blog](https://www.credohealth.com/blog)
08-FeaturedBlogPosts
Previous slide
### [ Thought Leadership AI Can Rescue Healthcare From CMS' "Do More with Less" Era Read moreAI Can Rescue Healthcare From CMS' "Do More with Less" Era](https://www.credohealth.com/blog/from-suspect-to-action-chart-w/gpt-delivers-in-year-roi-and-future-proof-risk-adjustment-for-msos-1)
### [.png?width=420&height=205&name=image%20(17).png) Product Managementcaremap From Suspect to Action: Chart w/GPT delivers In-Year ROI and Future-Proof Risk Adjustment for MSOs Read moreFrom Suspect to Action: Chart w/GPT delivers In-Year ROI and Future-Proof Risk Adjustment for MSOs](https://www.credohealth.com/blog/from-suspect-to-action-chart-w/gpt-delivers-in-year-roi-and-future-proof-risk-adjustment-for-msos)
### [ Product Management Chart w/GPT Update: Patient Summary Prompt + Field Notes Read moreChart w/GPT Update: Patient Summary Prompt + Field Notes](https://www.credohealth.com/blog/chart-w/gpt-field-notes-for-primary-care-aco-vbc)
### [ Product Management Behind the Build: How Clinical Feedback Shapes Chart w/GPT Read moreBehind the Build: How Clinical Feedback Shapes Chart w/GPT](https://www.credohealth.com/blog/behind-the-build-how-clinical-feedback-shapes-chart-w/gpt)
### [ caremap Point Solutions Don’t Fix Fragmentation. Platforms Do. Read morePoint Solutions Don’t Fix Fragmentation. Platforms Do.](https://www.credohealth.com/blog/point-solutions-dont-fix-fragmentation.-platforms-do)
### [.png?width=420&height=297&name=Credo-25-Chart-ProductValidation-Inspect%20(1).png) caremap Raising RAF With Integrity Starts With Complete Data Read moreRaising RAF With Integrity Starts With Complete Data](https://www.credohealth.com/blog/raising-raf-with-integrity-starts-with-complete-data)
Next slide
02-Logo
[](https://www.credohealth.com)
02-Navigation
02-Copyrights
Copyright navigation
- [Master Terms & Conditions](https://www.credohealth.com/master-terms)
- |
- [Privacy Policy](https://www.credohealth.com/privacy-policy)
- |
- [HIPAA Security Policy](https://www.credohealth.com/blog/behind-the-build-how-clinical-feedback-shapes-chart-w/gpt#item)
```json
{
"@context" : "https://schema.org",
"@type" : "BlogPosting",
"author" : {
"@type" : "Person",
"name" : "Laura Clampett, SVP Product, Credo Health",
"url" : "https://www.credohealth.com/blog/author/laura-clampett-svp-product-credo-health"
},
"dateModified" : "2025-12-08T20:35:17.325Z",
"datePublished" : "2025-12-08T20:32:22.000Z",
"headline" : "Behind the Build: How Clinical Feedback Shapes Chart w/GPT",
"image" : [ "https://www.credohealth.com/hubfs/Videos/Chart%20wGPT%20Video%20Image-1.png" ],
"mainEntityOfPage" : {
"@id" : "https://www.credohealth.com/blog/behind-the-build-how-clinical-feedback-shapes-chart-w/gpt",
"@type" : "WebPage"
},
"publisher" : {
"@type" : "Organization",
"logo" : {
"@type" : "ImageObject",
"url" : "https://www.credohealth.com/hubfs/Horizontal%20Lockup1.png"
},
"name" : "Credo Health"
}
}
```
```json
{
"@context" : "https://schema.org",
"@type" : "VideoObject",
"caption" : {
"@type" : "MediaObject",
"contentUrl" : "https://www.credohealth.com/media-transcripts/202011731384/en.vtt",
"inLanguage" : "en",
"name" : "en Captions"
},
"contentUrl" : "https://21168111.fs1.hubspotusercontent-na1.net/hubfs/21168111/Videos/Engage%2c%20Credo%20Healths%20Suite%20of%20AI%20Copilots.mov",
"dateModified" : "2025-12-08T20:34:14.349Z",
"description" : "Engage is Credo Health’s suite of point-of-care AI copilots that run inside your EHR or in a secure browser.\nThey review all available patient records, organize unstructured notes into a concise, source-cited histories, and surface what matters: \nsuspected diagnoses, \npossible quality gaps, \ntimelines, and potential next steps\nalways linked back to the original documents for easy verification.\n\nCredo customers use Engage copilots to streamline their workflows.\nChart w(with)GPT radically simplifies pre-visit prep, providing instant summaries and structured insights from the full medical record, including records from outside the EHR, so providers walk into every visit fully informed.\nHCC Copilot automatically surfaces clinically validated, evidence-backed suspect conditions and care gaps that providers trust and can act on with the click of a button.\n\nEngage Copilots mean no extra portals. No hunting for critical information. Just reliable, traceable intelligence inside your EHR workflows.\n\nHigher acceptance rates. Simplified workflows. More RAF accuracy.\nEngage Copilots from Credo Health.",
"duration" : "PT1M21S",
"height" : 1080,
"name" : "Engage, Credo Healths Suite of AI Copilots",
"thumbnailUrl" : "https://21168111.fs1.hubspotusercontent-na1.net/hubfs/21168111/Videos/Engage%2c%20Credo%20Healths%20Suite%20of%20AI%20Copilots.mov/medium.jpg?t=1765226054349",
"uploadDate" : "2025-12-08T17:45:27.573Z",
"width" : 1920
}
```