An ongoing series on building better clinical AI—one specialty at a time
Behind the Curtain
At Credo Health, we don't build clinical tools in a black box. Chart w/GPT is designed to solve real workflow problems for real physicians and staff. That means the only way to get it right is to build it with you, not just for you.
Whether you're waiting to go live or already using Chart w/GPT in your practice, we aim to email you regular email updates with insights into our development process, as well as opportunities for you to weigh-in.
Throughout the rest of 2025 and into 2026, you'll see how feedback from primary care physicians and specialists directly shapes what we build, what we prioritize, and how we measure success.
Building in Public
We refuse to develop Chart w/GPT in a vacuum. We want as much transparency as possible, which means showing you the conversations we’re having, the gaps we're addressing, and the design decisions we're making before they hit your workflow. And, we want to invite you to be a part of that process.
By sharing our development process openly, we:
- Give you visibility into how Chart w/GPT evolves based on clinical reality
- Demonstrate our commitment to specialty-specific workflows, not one-size-fits-all AI
- Show the thought process behind product decisions—and invite your input
- Prove that your time in feedback sessions shapes what ships next
As often as we can, we will publish new posts that take you behind the scenes of how we're building Chart w/GPT. Each post will focus on a new area of development using your feedback.
Upcoming Updates from Three Specialty Deep-Dives:
Update 1: Field Notes from Primary Care & ACO Value-Based Care
Look for this update from primary care teams. These teams operate in a world of quality metrics, risk stratification, and first-visit prep for patients with incomplete records. This post will break down what we’re learning about primary care workflows and the ways we want to structure prompts and outputs for every day users of the tool.
You'll see the specific features that are live or shipping next, including the New-Patient Snapshot, which assembles medications, preventive status, utilization headlines, and stability indicators in one click.
Post 2: What Cardiologists Taught Us About Trust and Speed
We’re working through feedback from cardiologists. The TLDR so far is that a generic chatbot is not the answer. They need a reader and translator they can audit. There is some interesting and candid feedback from cardiology practices about pre-visit prep, the "must-finds" that anchor every decision (recent echo, cath reports, EKG, key labs), and why citations aren't optional.
Post 3: Cross-Specialty Themes and What We're Building Next
In speaking with hospitalists, pediatricians, and neurologists we started to see patterns and themes we could synthesize across specialties. Pre-visit prep for new patients is a real time sink, especially when you’re chasing charts.
We’ll talk about Care Map— an upgrade to Acquire, our AI chart retrieval agent. Care Map doesn't work off of claims data, which can lag several months and are often incomplete. It uses AI to find every place a patient has received care, compare that to the record you have and - if there is a gap - pull from national and regional HIEs, and initiate manual chases for records that are not available digitally.
Beyond the Blog: How to Get Involved
As we expand throughout 2025 and into 2026, we'll provide ways for you to engage with our development process:
- Live webinars with our product team to discuss what we're building and why
- Ask Me Anything sessions, where you can bring your most challenging questions directly to our developers
- Beta testing opportunities to try new features before they go live and shape the final experience
Who This Series Is For
This series is designed for:
- Practices queued for Chart w/GPT activation who want to understand what they're getting and how it's being refined
- Current Chart w/GPT users who want visibility into what's improving and what feedback we're acting on
- Enterprise and practice leadership evaluating clinical AI tools and looking for transparency about how products evolve
- Clinicians who participated in feedback sessions and want to see their input reflected in the roadmap
Join the Conversation
We're releasing new content as often as possible, and would love your feedback along the way, whether you're waiting to go live, actively using Chart w/GPT, or evaluating the platform for your organization. Your perspective matters.
See something we got right? Tell us. Spot a gap we missed? Even better. Drop a comment on any post, reach out to your account representative, or connect directly with our product team.
Love what you see? Tell us! Could we do better? Please let us know. You can leave comments on any post, contact your account representative, or reach out directly to our product team.
What's Next
Look for our next post, "Chart w/GPT: Field Notes for Primary Care & ACO VBC," after the holiday. We'll send updates to your inbox as new posts and events are published so that you won't miss a thing.
Ready to see how we build? Let's go.
